Dunati
How to buy at Dunati: delivery, assembly, deadlines, regions and invoice
At Dunati you can buy in the online store, by quote with an advisor or in the Vitacura showroom. If it's a single chair or a line desk, the store is the fastest; If there are several positions, request a quote: it includes distribution, installation and a firm deadline. In the Metropolitan Region, the Dunati team delivers and installs, and in the regions it also installs the projects, with the transfer quoted separately.
How long does delivery take?
It depends on whether the product is in stock, manufactured or imported. These are reference periods; the firm goes in your quote:
| Order type | Reference period |
|---|---|
| Products in stock, Metropolitan Region | About 3 business days from payment confirmation |
| Desks, tables and receptions in high-end laminates | From 10 business days, counted from the payment or advance payment |
| Project of about 20 positions | From 10 business days of manufacturing, closer to 1 of installation |
| Larger projects | Between 15 and 35 business days, depending on size |
| Zenpod cabins with stock in Chile | About 10 business days, delivered and installed |
| Colores de cabina fuera de stock | 120 calendar days, per import |
| Imported products | About 85 business days |
Products in stock, Metropolitan Region
- Reference period
- About 3 business days from payment confirmation
Desks, tables and receptions in high-end laminates
- Reference period
- From 10 business days, counted from the payment or advance payment
Project of about 20 positions
- Reference period
- From 10 business days of manufacturing, closer to 1 of installation
Larger projects
- Reference period
- Between 15 and 35 business days, depending on size
Zenpod cabins with stock in Chile
- Reference period
- About 10 business days, delivered and installed
Colores de cabina fuera de stock
- Reference period
- 120 calendar days, per import
Imported products
- Reference period
- About 85 business days
Special colors and wood veneers lengthen the term. If you have a moving date, quote in advance: what is imported is what the calendar defines, not what is manufactured.
Does it arrive assembled and do they install it?
In projects, yes. Dunati's team assembles and installs the furniture in place: level desks, stations with electrification connected to the points left by the construction company, and cabins assembled and working. Dunati does not do electrical or data installations; Your construction company resolves that before delivery.
In corporate buildings, Dunati coordinates entry, elevator schedules, and packaging removal with management. A piece of advice: ask the administration for the moving regulations as soon as you confirm the purchase. If the building only allows entry at night or on weekends, this is agreed upon when quoting, not on the day of delivery.
In projects, before manufacturing, Dunati can make a technical visit to rectify measurements and validate colors and details. It's worth it: correcting a measurement on the plan costs nothing, and correcting it on an already manufactured roof does.
Does Dunati ship to regions?
Yes. Between 2024 and 2026 it delivered orders in 15 of the 16 regions of Chile. There are two modalities:
- Projects: Dunati ships and installs in regions. The transfer is quoted on a case-by-case basis and shipping adds business days to the deadline: 2 to 3 for chair orders, 5 for quick, small and medium projects, and 7 for large projects and imports.
- Store purchasesoutside Greater Santiago: they travel by courier, in their box and unassembled, and the freight is paid upon receipt, directly to the transport company.
Can the order be withdrawn?
Yes, free of charge, at the Alcalde Guzmán 0121 winery, Bodega G9, Quilicura. Dunati notifies by email when the order is ready, and is collected within 2 business days with the order number and an identification document.
How is it paid and how is it invoiced?
| Channel | Method of payment |
|---|---|
| online store | Mercado Pago (Visa, Mastercard, American Express and Diners, credit and debit) or transfer |
| Quoted projects | 50% advance payment and the balance before delivery |
| Minor orders | Spot |
| Empresas | Purchase order within 30 days, subject to Finance approval |
online store
- Method of payment
- Mercado Pago (Visa, Mastercard, American Express and Diners, credit and debit) or transfer
Quoted projects
- Method of payment
- 50% advance payment and the balance before delivery
Minor orders
- Method of payment
- Spot
Empresas
- Method of payment
- Purchase order within 30 days, subject to Finance approval
The invoice is issued to the customer's company name. Dunati bills as Dunati Chile SpA, RUT 76.515.462-6.
What warranty do the products have?
Chairs, 3 years. Desks, storage, tables and receptions, 5 years. Sofas, armchairs, armchairs, poufs and booths, 3 years. It covers manufacturing defects with normal office use and runs separately from the legal warranty.
To use it, write to info@dunati.com with the order number and details of the case. They will ask you for photos and the history of the purchase; Technicians validate the failure and an executive confirms the procedure before moving the product. In chairs, once the warranty has passed, only the damaged part can be changed: Dunati maintains spare parts for armrests, mechanisms, bases, wheels and pistons.
Where do you see the product before purchasing?
In the showroom at Av. Vitacura 6577, Vitacura, Santiago, which is open Monday to Friday from 8:30 a.m. to 6:00 p.m. and Saturday from 10:00 a.m. to 2:00 p.m., with parking. There are chairs, booths, sofas, tables and desk bases on display, and samples of materials and finishes; The entire catalog is not available, so if you are looking for a specific model, let us know in advance by WhatsApp at +56 9 8583 5709.
Can I buy a single unit?
Yes. A chair or a desk is purchased individually in the https://www.dunati.com store.
Does the office in Santiago have a cost?
It is indicated when purchasing online or in the quote, depending on the commune and volume. Pickup at the Quilicura winery has no cost.
What do I do if the product arrives damaged?
Check it upon receipt and write immediately to info@dunati.com with the order number and photos of the damage.
Can you try a chair in the office before buying several?
En compras de empresa, Dunati presta sillas para evaluarlas antes de decidir o para cubrir el tiempo mientras llega un pedido. Se coordina con el asesor.
Do purchases from regions arrive armed?
The projects, yes: Dunati installs them. What is bought in the store travels in its box and unassembled.
How do you request a quote?
Through the form on the site, by email to info@dunati.com or by WhatsApp, indicating the number of positions, commune and, if you have it, the plan of the space.