Warranty and after-sales
What warranty do the products have and how is it effective?
Dunati chairs have a 3-year warranty; desks, storage, tables and receptions, 5 years; and sofas, armchairs, armchairs, poufs and booths, 3 years. To make it effective, write to info@dunati.com with the order number and details of the case. The legal guarantee runs separately and is not replaced.
How long does the warranty last for each product?
| Product | Warranty |
|---|---|
| Sillas | 3 years |
| Desks, storage, tables and receptions | 5 years |
| Sofas, armchairs, armchairs, poufs and booths | 3 years |
Sillas
- Warranty
- 3 years
Desks, storage, tables and receptions
- Warranty
- 5 years
Sofas, armchairs, armchairs, poufs and booths
- Warranty
- 3 years
How is it made effective?
- Write to info@dunati.com with the order number and details of the case.
- Send photos and purchase history.
- Dunati technicians validate the fault.
- An executive confirms the procedure before moving the product.
The case is handled by the Operations team with an after-sales ticket.
Is there a maximum weight for the chairs?
Yes. The maximum use weight of the chairs is 120 kg.
What happens when the warranty ends?
In chairs, only the damaged part can be changed: Dunati maintains spare parts such as mechanisms, armrests, bases, wheels and pistons.
Should I take the product somewhere?
Not before speaking with Dunati: an executive confirms the procedure before moving the product.
To start a warranty case, write to us at info@dunati.com.