Warranty and after-sales
Does Dunati have technical service for office chairs and furniture?
Yes, for Dunati furniture. Dunati has its own maintenance and repair service, exclusive for its furniture: it checks and repairs what wears out with use, from pistons and chair wheels to mechanisms, drawer slides and upholstery. In most cases the work is done in your office; When the repair requires a workshop, pick-up and return are coordinated to interrupt as little as possible.
What does the service include?
- Preventive maintenance with scheduled reviews.
- Agile response to unforeseen events and emergencies.
- Repair and replacement of components.
- Reupholstered when the genre has already completed its cycle.
What spare parts are there?
| Part | So that |
|---|---|
| Wheels and pistons | Roll well again and regain height |
| Mecanismos | Recover recline and lock |
| Apoyabrazos | Replace a broken or worn arm |
| Mesh backrests | Replace a damaged mesh |
| Star bases | Change a broken foundation |
Wheels and pistons
- So that
- Roll well again and regain height
Mecanismos
- So that
- Recover recline and lock
Apoyabrazos
- So that
- Replace a broken or worn arm
Mesh backrests
- So that
- Replace a damaged mesh
Star bases
- So that
- Change a broken foundation
There are spare parts, for example, for Axis, Grace, Cooper and Aquila. The availability of each piece is confirmed by the advisor when ordering it. More detail inAre there spare parts after the warranty?.
What does the warranty cover?
Chairs, sofas, armchairs, poufs and acoustic booths have a 3-year warranty; desks, tables, receptions and storage, 5 years. The legal guarantee runs separately. How it is made effective:What warranty do the products have and how is it effective?.
Do you repair furniture from other brands?
No. The maintenance and repair service is exclusive for Dunati furniture, and the spare parts are from their lines.
What information do I need to request it?
The model of the furniture, the order number if you have it and a photo of the damaged piece.
To request maintenance or repair, write to us by WhatsApp at +56 9 8583 5709 or from themaintenance page.